VAT Exempt Information


Eligibility declaration by a disabled person.

Which products are eligible for VAT relief?
Products in our catalogue specifically to aid disability or severe injury will have an eligibility notification by them. These products can be purchased exempt of VAT (Valued Added Tax)

Who is eligible?
If you have a long-term medical condition, your may qualify or if you are registered disabled. If you are in doubt you should call your local Customs office or call the National Advice Service on 0845 302 02 03.

How do I claim?
You will need to complete the VAT exemption declaration. We will the process your order at the retail price quoted on your order less the VAT element.

Filling in your declaration.
You must be sure of your eligibility for VAT relief before completing the declaration. Ordering for someone else You should only complete the Name and address fields if the goods are not for you and you are ordering for a person who is entitled to claim relief from VAT.

Important Information
  • You must be sure of your eligibility for VAT relief before completing the declaration. · Section 39.2 of the VAT Act 1983 provides for severe penalties for anyone who makes use of a document which they know to be false for the purposes of obtaining VAT relief.
  • The goods ordered must be for your personal or domestic use only.
  • The VAT relief does not apply to the posting and packaging charges.
  • The completed form is retained by for presentation to the VAT office only. It will not be used for any other purpose.
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