Terms and Conditions

 

Ordering & Payments

You can place your order simply and safely over the phone or online.

  • Payments can be made using all major credit and debit cards.
  • All orders are processed by our Customer Service Team who are fully compliant with both Data Protection and Computer Misuse Acts.
  • All personal information gathered is for the sole purpose of processing customer orders and is not passed to any other party.
  • Please note that no products will be dispatched until paid for in full (including any postage).
  • If you encounter any problems whilst ordering from Newlifeable please do not hesitate to contact us.

The VAT/sales tax shown in the basket and in our checkout is meant as a guide. The final VAT/sales tax amount will be shown on the printed invoice received with your items.

Secure Shopping

We accept online payments in a secure environment using Secure Socket Layering technology (SSL) by credit or debit card. This means that on any page where you enter your personal information such as credit card details, the information sent to us is encrypted to safeguard your details. Encryption prevents other internet users from accessing this information.

We have implemented a number of measures to ensure our site and your details are as secure as possible. When you send us your personal information, the link between your PC and our server is encrypted using industry standard methods (SSL). Once your information reaches our server the card details are further encrypted before being stored on our secure sever behind its firewall. Your card number is never stored in any human readable format. Our computers use your card details to take payment automatically. Our employees have no access to any sensitive customer information.

In some instances, Newlifeable will contact you via telephone after an order has been placed on the site. You will be requested to confirm details of the order and answer some security questions. This will allow the order to then be processed and dispatched promptly to you. Newlifeable will never request you to confirm your registration password you use to log into your account.

If you receive a suspected fake Newlifeable e-mail, discover a spoof Newlifeable website, or if anything raises your suspicions, please report it to us at newlifeable@murraysmedical.co.uk, forwarding any suspicious e-mails including the full headers directly.

Damage On Delivery

Goods damaged in transit must be reported immediately. You MUST inform Newlifeable as soon as possible within 24 hours of delivery/receipt of the goods that damage has been made. Any damaged goods must be retained by the buyer for any inspection. If the delivery note is signed without the comment ‘Damaged On Arrival’ the seller cannot be held responsible for damages. Customers may be requested to supply photos of the damage sustained in delivery and dispatch.

Guarantee

Manufacturer warranties and Newlifeable warranties do not affect your consumer rights.

The majority of our products are guaranteed for 3 month. Our warranty does not cover items used outside of the UK mainland and does not include the cost of the hire of a replacement product(s). If any problems are experienced with the product(s) overseas, please contact us on 01527 864046 or alternatively you can e-mail us: newlifeable@murraysmedical.co.uk

Our warranties provide coverage only if you maintain or use the product as directed. For example, our warranty covers only personal uses – as opposed to business uses – of the product. If there are multiple users of the product then we would not cover any product faults.

Please note that if you have made any modifications to the product then this Newlifeables guarantee.

Descriptions

Every effort has been taken to ensure that the products supplied by Newlifeable correspond as closely as possible to the pictures illustrated on our website and brochure, but they may vary due to the unique characteristics and variation of materials. Newlifeable are not responsible for any such variations, including but not limited to the following:

  • Product colour and shade may vary from one manufacturing batch to another.
  • Fabric patterns are not matched unless stated on labelling.
  • Leather is a natural material with unique characteristics such as shade variation, random scars and blemishes.

We reserve the right to make any changes to product descriptions/specifications (internal or external) and any other changes where necessary.

Please check the details of the products shown on promotional publications or offers before ordering as products may differ from catalogue to website to store.

Price Information

The price of the goods is the price set out on the website. All prices are shown in Pounds Sterling. The price of the goods is exclusive of VAT unless stated otherwise.

The price of the goods is exclusive of the costs and charges of packaging, insurance and transport of the goods, which shall be invoiced to you separately.

Special Offers and promotions advertised in the press or other media may be excluded from the site unless specifically advertised as available online. All offers are subject to availability and while stocks last. This includes all offers advertised via official Newlifeable social media channels.

When you place an order with us you will be making an offer to enter into a contract. We will acknowledge your order but we will not accept your offer, and enter into a contract with you, until we dispatch the goods to you and inform you that they have been dispatched. At this point we will have entered into a binding contract and payment will be taken.

Social Media Platforms

Here at Newlifeable we are here to show you all the fantastic and wide range of mobility products to share. Join the thousands of fans on our Facebook page to keep up to date with all the latest products, reviews, videos, news, events, offers and competitions.

The Newlifeable Twitter feed is a great place to catch all the latest deals, competitions and news from your desktop, phone or tablet.

Recycling your old electricals is easy!

Recycle your electrical and electronic devices free at your local recycling centre. To find your nearest centre, visit the Recycle More website and type in your postcode.

Why recycle?

Unwanted electrical equipment is the UK’s fastest growing type of waste.

Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.

We’re proud to support your local authority in providing local recycling facilities for electrical equipment.

To remind you that old electrical equipment can be recycled, it is now marked with the crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with this symbol) in your bin.

What is WEEE?

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items.

Privacy Policies

NewLifeAble UK Ltd are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the General Data Protection Regulation “GDPR”). We collect information about you for two reasons: firstly, to process your order and secondly to provide you with the best service possible.

The type of information we will collect about you when you place an order or register on our website includes:

  • Address
  • Phone number
  • E-mail address

This information is stored on our internal systems and our website simply verifies you as a customer of Newlifeable. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by visiting your own account or by contacting us. If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with our internal security policy and the law. We may use technology to track the patterns of behaviour of visitors to our site. We use the information you provide for the following purposes:

  • Aid strategic development
  • Audit usage of the site
  • Providing the best possible service processing any orders you may have made
  • Providing you with information about products and services we offer

If you have any questions or comments about your privacy you can e-mail us: newlifeable@murraysmedical.co.uk.

Newlifeable maintains a strict privacy policy in full accordance with the GDPR.

We expect you to maintain the confidentiality of your user name and password for your Newlifeable account.

Unless otherwise stated, all rights, including copyright, in the content, text and graphics of these Newlifeable web pages are owned and controlled for these purposes by Newlifeable Ltd. You are not permitted to copy, broadcast, download, store, transmit, show or play in public, adapt or change in any way the content of these Newlifeable pages for any other purpose whatsoever, in any medium, without the prior written permission of Newlifeable Ltd.

In accessing Newlifeable web pages, you agree that you may only download the content for your own individual and non-commercial use.

Feel free to use small quotes as long as you acknowledge our site and provide a link back to the original source.

Uses Made Of Information

We use information held about you in the following ways:

  • To ensure that content from the website is presented in the most effective manner for you and for your computer.
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To notify you about changes to our service.

If you are an existing customer, we will only contact you by email or post with information about goods and services similar to those which were the subject of a previous sale to you

Your Consent

By submitting information to Newlifeable you consent to the collection and use of this information by Newlifeable and its Service Provider (if any) in the fulfilment of your order.

By entering into an agreement with us when you place an order you have consented to this use of your data (where applicable). You may ask us at any point not to share your information with third parties for this purpose by contacting newlifeable@murraysmedical.co.uk and providing your customer account number.

If we decide to change our privacy policy we will post changes on this page so that you are aware of what information we collect, how we use it and under what circumstances we disclose it.

Data Security

We have designed our site to protect the information we collect online from unauthorised access. We safeguard your private information by implementing the appropriate physical, electronic and managerial procedure necessary to protect your privacy. To further protect your security, we also take the reasonable steps to verify your identity before granting access to your personal profile or making data changes. We are committed to protecting your privacy and have security measures in place to prevent unauthorised access to and disclosure of your personal information.

Cookies

Cookies are alphanumeric identifiers that are transferred to your computer’s (or alternative web browsing device’s) hard drive through your web browser to enable our systems to recognise your browser and to provide rich shopping features such as recommended products and loyalty discounts, as well as the storage of items in your Shopping Basket between visits.

To take advantage of some of Newlifeable’s essential features we recommend that you leave your cookies turned on. However, the Help menu in your browser will allow you to prevent your browser from accepting new cookies and how to disable cookies altogether.

Google Analytic Tool & Social Media Plug-Ins

Google Analytics is a systems used by many website to record information about who visits a website. Google set five difference cookies with expiry dates ranging from 1 day to 2 years. These cookies are used mainly to differentiate between first time visitors to a website and repeat visitors. They do not contain any personally identifiable information. You can find out more about how Google use cookies here.

Social media plug-ins for Facebook and Twitter obtain data for tracking purposes.

International Privacy

The above privacy statement may not be applicable in all countries of Newlifeable visitors or registered community users, as security policies may vary according to the individual internet laws in each host country.

Disclosures

We occasionally make our mailing lists available to carefully selected companies that we feel will be of interest to our customers. Please note: we never release phone numbers or email addresses.

However, we will not pass your information to any third parties without your permission. You can also e-mail us to stop receiving information about us or to find out more information about our Privacy Statement by e-mailing us: newlifeable@murraysmedical.co.uk.

Improving Our Service

To better tailor our services to our customers’ needs, we use non-identifying and aggregate information to help us make decisions on how to improve Newlifeable. We also share this generic information with our advertisers and other interested, reputable parties with whom we have established a formal business relationship. For example, we may tell advertisers which areas of the site have received the most customer traffic overall, or more specifically, how many customer types have visited certain pages. However, we do not disclose the identifying information of individual customers with advertisers. We also do not use or share the personally identifiable information submitted to us by any other means without providing our customers the choice to opt-out or otherwise bar such unrelated uses.

Promotional Offers

From time to time we offer promotional codes to reduce the price of products or give away a free item with a purchase. Voucher codes must be entered at checkout in order for them to apply.

Voucher codes can only be used for purchases made on our website. Orders placed over the telephone are not eligible for these offers and promotions.

Only one promotional code can be applied on each individual order.

Promotional codes are only available for eligible orders placed during the period which the promotion has been determined to run to. Any orders falling outside of this period will not be eligible for the promotion.

When the order is placed the correct promotional code must be used or the promotion will not be applied.

When an order which has a promotion applied to it is refunded the final amount paid for the order will be refunded. No extra amount will be refunded on a saving accrued as a result of a promotion being applied nor will the value of a free item be refunded.

Once a promotion has been applied this cannot be replaced with another promotion that the order is eligible for after the order has been placed.